Privacy Policy

Our Privacy Commitment

Down Under Waterproofing respects your privacy and is committed to protecting the personal information you provide when using our website, requesting an estimate, contacting us, or communicating with our company.

Information We Collect

We may collect information you voluntarily provide through website forms, phone calls, emails, text messages, quote requests, uploaded photos, or other communications, including:

• Name
• Email address
• Phone number
• Property address, town, ZIP code, or service location
• Details about your basement, foundation, crawl space, waterproofing, masonry, concrete, drainage, restoration, or repair needs
• Photos, files, project notes, inspection information, or other information you choose to submit
• Communication preferences or appointment-related information

How We Use Your Information

We use the information you provide to communicate with you, respond to your request, and operate our business. This may include using your information to:

• Respond to inquiries and quote requests
• Schedule estimates, inspections, appointments, or service visits
• Provide basement waterproofing, foundation repair, crawl space encapsulation, masonry repair, concrete repair, drainage, restoration, and related service information
• Communicate about your appointment, estimate, project, service request, or customer service question
• Review photos, project details, service locations, or repair concerns you submit
• Improve our website, marketing, customer service, and business operations
• Maintain business records and comply with legal, insurance, licensing, or recordkeeping obligations

Forms, Calls, Emails & Customer Communications

When you submit a form, call us, email us, text us, or otherwise contact Down Under Waterproofing, we may use the information you provide to respond to your request and communicate with you about services.

If you submit photos, descriptions, addresses, project details, or inspection-related information, we may use that information to understand the issue, prepare for an appointment, provide customer support, or create an estimate.

SMS / Text Messaging Policy

By providing your phone number through our website, forms, direct communication, or another opt-in method, you consent to receive text messages from Down Under Waterproofing related to your inquiry, estimate, appointment scheduling, service updates, project communication, and customer service.

Message frequency may vary depending on your interaction with our company. Message and data rates may apply depending on your mobile carrier.

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications unless you reinitiate contact or provide consent again.

For assistance, you may reply HELP or contact us directly at (908) 812-5040.

We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their marketing purposes.

Email Communications

If you provide your email address, we may use it to respond to your inquiry, send service-related information, provide estimates, follow up on requested services, or send occasional company updates where permitted.

You may unsubscribe from marketing emails by using the unsubscribe link provided in those emails or by contacting us directly.

Cookies, Analytics & Tracking Technologies

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use our site, improve website performance, measure marketing effectiveness, and enhance user experience.

These tools may collect information such as browser type, device type, pages visited, referral source, approximate location, and other usage data. This information is generally used in aggregate and does not personally identify you by name unless you voluntarily provide personal information through a form or communication.

How We Share Information

We do not sell your personal information. We may share information only when reasonably necessary to operate our business, provide services, process communications, maintain our website, comply with legal obligations, or work with trusted service providers who assist us.

Examples may include website hosting providers, analytics platforms, advertising platforms, scheduling tools, email or SMS platforms, customer relationship management systems, payment or accounting tools, contractors, vendors, or project partners involved in providing requested services.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for their marketing purposes.

Third-Party Services and Websites

We may use third-party service providers, including marketing, email, SMS, analytics, advertising, hosting, scheduling, customer communication, or customer relationship management platforms, to help operate our website and communicate with customers.

These providers are only permitted to use information as needed to provide services to us or as otherwise required by law.

Our website may also include links to third-party websites, review platforms, social media profiles, manufacturers, government resources, or other outside resources. We are not responsible for the privacy practices, content, or policies of third-party websites.

Data Security

We take reasonable steps to protect the information submitted through our website and business communications. However, no website, online form, email system, SMS system, or electronic transmission is completely secure.

You should avoid submitting sensitive personal information that is not necessary for your service request.

Data Retention

We may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, support customer service, comply with legal obligations, and manage our operations.

Your Choices

You may contact us to request that we update, correct, or remove certain personal information, subject to any legal, business, insurance, licensing, warranty, or recordkeeping obligations that may apply.

You may disable cookies through your browser settings, although some website features may not function as intended.

You may opt out of SMS messages by replying STOP. You may request SMS assistance by replying HELP. You may opt out of marketing emails by using the unsubscribe link in the email or contacting us directly.

Children’s Privacy

Our website and services are intended for homeowners, property owners, commercial property contacts, and adults seeking basement waterproofing, foundation repair, crawl space encapsulation, masonry, concrete, drainage, restoration, and related services. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.

Contact Us About This Privacy Policy

If you have questions about this Privacy Policy or how your information is handled, please contact us: